Legal & compliance
Everything in one place. These documents are written in plain English and updated as the platform grows. If something here and a future email disagree, the version with the newer “last updated” date wins.
Terms of Service
What you agree to when you create an account: acceptable use, plans, IP ownership, liability and how we may change the terms.
Privacy Policy
What personal data we collect, why, how long we keep it, and your rights under the Digital Personal Data Protection Act, 2023.
Refund & Cancellation Policy
How to cancel your plan, when you get a refund, and what happens to data after your subscription lapses.
Data Processing Terms
The contract terms between MICROLEVEL and your business about how we process your clients’ data on your behalf.
Sub-processor List
The third parties (Amazon SES, Anthropic, Meta, Razorpay, DigitalOcean, Cloudflare, error tracking) that process data when you use the platform.
Grievance Officer
How to raise a complaint, who is responsible for resolving it, and our response-time commitment.