Terms of Service

The Service is provided by Microlevel Solution (“MICROLEVEL”, “we”, “us”, “our”). You (“you”, “your”) are the individual who created the account and the business on whose behalf the account is used (“Customer”). When a Customer uses the Service, the Customer binds itself to these Terms.

You must be at least 18 years old and able to form a binding contract. Each Customer gets one or more workspaces under an agency account. You are responsible for keeping your credentials secure and for every action that happens under your account. Notify us immediately at support@microlevelcrm.com if you believe an account has been compromised.

We may refuse an account, suspend access, or terminate these Terms if you violate them, the acceptable-use policy, or if we suspect fraud, illegal activity, or abuse.

You may use the Service to run your own business. You may not use it to:

• store or transmit unlawful content, or build a tool whose primary purpose is unlawful;
• scrape, copy, or build a competing product or service from the platform;
• interfere with another customer’s data or with the platform (including attempts to break tenant isolation);
• send spam, unsolicited marketing, or messages in breach of WhatsApp / Meta’s conditions (WhatsApp sends are subject to Meta’s policies in addition to these Terms);
• reverse-engineer, resell, or sub-license the Service.

Content you upload (your leads, invoices, documents, and WhatsApp templates) belongs to you. You grant us a limited licence to store, process and display it only as needed to provide the Service to you. We do not sell your customers’ data.

Plans are billed monthly in INR through Razorpay. Prices are exclusive of GST, which is added at the applicable rate on your invoice. By subscribing you authorise recurring charges (UPI Autopay / card mandate) for the duration of your plan.

Your plan includes the limits shown on the pricing page (seats, client workspaces, AI calls, WhatsApp numbers, webhook endpoints, CSV imports and campaign sends per month). Using the Service beyond a plan limit suspends that specific capability until you upgrade or the next billing period begins — it does not create a separate charge.

If a payment fails, we retry for a limited period and then mark the subscription as past-due. Your access is suspended after the grace window described in our Refund & Cancellation Policy.

The Service, our branding, code and documentation are owned by MICROLEVEL and protected by Indian law. Except for the limited licence in Section 3, no rights are granted to you. Any feedback you send us may be used by us without obligation or payment.

We work to keep the Service available but do not guarantee uptime. We may change the Service, including features, pricing and plans, with reasonable notice on your billing page. Material adverse changes to a paid plan are not forced on your current cycle; you keep the terms you paid for until your next renewal, at which point you may cancel.

We may update these Terms. If the changes are material, we’ll tell you before they take effect. Continued use after the effective date means you accept the new Terms.

THE SERVICE IS PROVIDED “AS IS”. WE DO NOT WARRANT THAT IT WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE OF IT IS AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW, OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES. This does not limit your statutory rights that cannot lawfully be excluded.

You may cancel at any time; you keep access until the end of the paid period, and you may export your data as described in the Refund & Cancellation Policy. We may terminate on the grounds in Sections 2 and 3. On termination or a 30-day post-lapse grace, we delete your data per our privacy policy (except where we must retain records, e.g. GST invoices, for legal periods).

These Terms are governed by the laws of India. The courts at Ahmedabad, Gujarat, India have exclusive jurisdiction over any dispute, after you have first raised it with our Grievance Officer (Grievance Officer page).

For complaints about consumer rights, these Terms do not take away your rights under the Consumer Protection Act, 2019.

Questions about these Terms: support@microlevelcrm.com, Microlevel Solution, Ahmedabad, Gujarat, India.