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Grievance Officer

Last updated: 25 Oct 2026

Under the Information Technology (Intermediary Guidelines) Rules and the DPDP Act, 2023, we are required to name a Grievance Officer who is responsible for handling user complaints, data protection requests, and platform grievances.

1. Grievance Officer

Name: Office of the Founder (Grievance Officer)
Email: support@microlevelcrm.com
Designation: Grievance Officer, Microlevel Solution
Address: Microlevel Solution, Ahmedabad, Gujarat, India

2. How to raise a grievance

  1. Email support@microlevelcrm.com with the subject "Grievance" or "Data Protection Complaint".
  2. Include: your full name, account email, a clear description of the issue, and any relevant screenshots or message IDs.
  3. We acknowledge receipt within 48 hours.
  4. We resolve or provide a substantive response within 15 business days.

3. Escalation

If you are not satisfied with the response, you may escalate to:

  • DPDP Data Protection Board: file a complaint at privacy.gov.in
  • Consumer Protection Commission / National Consumer Helpline (1800-118-000)
  • IT Rules 2021 grievance process: the same email above is the designated channel.

4. Scope of the Grievance Officer

  • Personal data protection complaints (access, correction, erasure requests)
  • Billing and refund disputes not resolved by support
  • Content and platform abuse reports
  • Any grievance under the IT Act / DPDP Act