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In-app support

If you're logged in and something isn't working, you can open a read-only support session directly from the app. Our team sees your workspace in read-only mode — no data is modified, and every action is logged in your audit trail.

Email support

Reach us at support@microlevelcrm.com. We aim to respond within one business day.

What to include

  • Your workspace URL (e.g., microlevelcrm.com/your-slug)
  • A screenshot of the issue
  • What you expected to happen
  • Any error message text, if shown

Support hours

Sunday–Friday, 9 AM – 6 PM IST. Weekends and public holidays: best-effort, no guarantee on same-day response.

Billing and refund requests

Billing and refund requests go through the same email. For urgent billing issues (failed payments, stuck autopay), include your Razorpay receipt number if you have it.